Refund policy

Welcome to Adventure Smiths Shop (“we,” “our,” or “us”). By using our website adventuresmiths.shop (“Site”) and purchasing our products, you agree to comply with the following terms and policies. Effective Date: 1 June 2025

 

Change of Mind / Exchanges

If your product is not what you expected, please contact us within 48 hours of receiving your order at theadventuresmithshop@gmail.com.

• Exchanges are only available if the item is unused, in original condition, and with all packaging intact.
• Return postage is the responsibility of the customer.
• Sale items are not eligible for return or exchange.

Faulty or Damaged Products

In the unlikely event your item arrives faulty or damaged, please email us within 48 hours of delivery with details and photographs.

• We will arrange a replacement (subject to availability) once the faulty item has been returned to us.
• We will reimburse return postage costs upon receipt of the faulty product.

Order Errors

If you have made an error when placing your order, please contact us immediately at theadventuresmithshop@gmail.com. We will do our best to correct the issue before your order is processed.

This policy is in addition to your rights under Australian Consumer Law.